It is the policy of the University Security Section to carry out its business in such a way that our customers can be confident that they will always receive exactly what they request in an acceptable time, within the terms of the shared service we provide.
Activity |
Response Parameters |
Goal |
| Emergency response | Upon receipt of notification - within 10 minutes | 90% |
| Non urgent response such as let ins for keys left at home | Upon receipt of notification - within 1 hour |
90% |
| 24 hours a day personal security escorts | Upon receipt of notification - within 1 hour |
90% |
| Building perimeter check | Once every 4 hours | 90% |
| Provide access to authorised persons | Upon receipt of notification - up to 1 hour | 90% |
| Fire protection - check fire panels | Every fire panel, every 8 hours | 90% |
| Electronic alarm response | Upon receipt of notification - within 20 minutes | 90% |
| Key audit - master key audit is conducted annually for each building | Upon receipt of notification - within 10 working days | 90% |
| Processing incoming telephone calls to the Central Monitoring Station | Each call should be addressed to the customer and client's satisfaction within 90 seconds | 90% |
| Fire hydrant and fire booster checks | Monthly within 31 days | 100% |
| Emergency call point and lift phone checks | Every 7 days | 100% |
| Unlocking classrooms | Classrooms and general teaching spaces are to be unlocked by the nominated time on the Daily Diary | 98% |
| Data entry of reported incidents on campus | Reports of incidents on campus are to be investigated finalised and entered into the QUT Safe system within 1 working week | 95% |
| Parking enforcement | Parking regulations will be enforced in a fair and equitable manner and downloaded every working day. | 100% |
| Counter disaster operations | Each building is to be evacuated twice, two campus based table top counter disaster exercises are to be conducted and the QUT Emergency Response Plan, Counter Disaster Plan, FM BCP and CMS BCP are to be reviewed every year. | 100% |
We seek to ensure that our customers can be confident in our work; our staff understand the quality we aspire to and our suppliers know our expectations of them.