| COMPLETION STANDARDS | ||
The following are the completion standards which Facilities Management clients could expect calls to our Help Desk for maintenance would meet. Completion times are measured from when a tradesperson responds to the maintenance fault (see above service levels for response) until the required repairs are completed. Completion time is the date and time the work was completed or re-prioritised. |
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Action |
Response Parameters |
Target |
Completion of Corrective Maintenance Work Orders Priorities 1 and 2 |
Priorities 1 and 2 – Upon responding to initial call, completion within 5 working days given availability of parts, otherwise within 5 working days of availability of parts. |
85% |
Completion of Corrective Maintenance Work Orders Priorities 3 and 4 |
Priorities 3 and 4 – Upon responding to initial call, completion within ten working days given availability of parts, otherwise within ten working days of availability of parts. |
85% |
Completion of Corrective Maintenance Work Orders Priority 5 |
Priority 5 – Completion in accordance with the program set for this work after appraisal and planning. |
85% |
