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Maintenance Services

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Maintenance Services
Preventative and Deferred Maintenance
Service Requests
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2011 Facilities Condition Survey

Something not working?

New work?

Log a Service Request

(click the link above, then Building Operations, then Create Maintenance Service Request).

All new work is at your cost and a Cost Centre Code is required for works to proceed.

For all Lift, urgent or dangerous problems, please phone the Help Desk on 83000.

Maintenance Service Levels

Priority Urgent: Immediate Response 60 minutes

Will be followed up immediately. The Technical Officer and / or Team Leader will be phoned with the information. The details will be entered on the Archibus system. Complete Failures eg: No water/air conditioning or Electricity to buildings will to be sms'd to Manager Maintenance Services and Appropriate Engineering and Team Leader.

Priority 1 Day: Complete by COB

Will be phoned to the Technical Officer and depending on the job they may attend within the four hours or have completed by COB next day. The Team Leader may be contacted if a Technical Officer is not available. The details will be entered on the Archibus system.

Priority 1 Day: Complete within 24 hours

Will be phoned to the Technical Officer and depending on the job they may attend within the four hours or have completed by COB next day. The Team Leader may be contacted if a Technical Officer is not available. The details will be entered on the Archibus system.

Priority 1 Week: Complete within 1 week

Will be entered on the Archibus system and printed at the appropriate workshop or office for attention within one week.

Priority 1 Month: Complete within 1 month

Will be entered on the Archibus system and printed at the appropriate workshop or office for attention within one month.

Major faults which affect teaching/general space or the function of a room or building, timetabling and the campus coordinators will be contacted eg: fire, water, major air con failure.