Before applying for a waiver, you should read through our Reasons for Infringements & Waivers in order to determine if you have a valid case. Not reading the signs, running late for a class or meeting, or other cars parked were parking in the same area/manner are not valid reasons for an infringement to be waived.
The waiver review process is subject to stringent audit controls to ensure that each request is treated factually and fairly.
To this end each request is required to be measured against objective criteria, documented in the waiver policy, which permits the granting of waivers only under strict conditions as follows;
Where an infringement has been incorrectly issued.
- Where incorrect information has mistakenly been recorded on the infringement. Factual errors such as wrong date, time, location, or vehicle description apply but not the validity of the infringement.
- Where the photographic evidence recorded at the time that the infringement was issued, does not support the infringement.
Where there is a medical emergency.
- That suddenly manifests itself by acute symptoms so that the absence of immediate medical attention would jeopardise the;
- Drivers health,
- Another person's health,
- Evidence of such medical attention is required in a letter from a Doctor.
- A medical condition described in a letter from a Doctor explaining why the driver was precluded from complying with the QUT Parking Policy on the occasion they were issued the infringement.
Other Extenuating Circumstances
- A first offence for a valid parking permit holder (at the date/time of the offence) who failed to display the permit correctly.
- A first offence for a valid pay and display ticket holder (at the date/time of the offence) who failed to display the ticket correctly.
- NB. The infringement for both of the above is waived but a caution is recorded and once used, cannot be used again.
- An over stayer in a car park as a result of a vehicle break down verified in writing by an RACQ responder or mechanic.
- Incorrect parking information that an authorised officer acknowledges in writing that they provided to a driver resulting in them being infringed.
- Other extenuating circumstances deemed sufficient to justify a waiver being issued such as;
- Where a person can demonstrate they were unexpectantly and unavoidably detained on the important work of the university as verified in writing by a Head of School or Department. If the infringement for the above is waived, a caution is recorded and once used, cannot be used again as an excuse.
Appeals will be handled confidentially and in accordance with the Appeals Policy. Should the appeal be unsuccessful and the matter remains unpaid or not contested in a court, it will then be transferred to the State Penalties Enforcement Registry (SPER) for recovery action and will incur further costs (minimum of $65.00).