The purpose of this feedback is to
gather information that will ensure the Bookshop services provided
by QUT suit the needs of its clients.
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| * Denotes mandatory field |
| 1. * Which campus bookshop would you
like to comment on? (note: one form for each outlet please)
GP
KG
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| 2. Please indicate if you are: |
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| 3. Your frequency of use of this bookshop?: |
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4. Please consider the following questions
and indicate your level of satisfaction with the service provided
by the bookshop, using these ratings:
1=Poor 2=Below average 3=Average 4=Good 5=Excellent 0=Not applicable |
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| Availability of textbooks? |
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| Availability and range of stationery products |
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| Availability and range of branded merchandise |
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| Availability and range of apparel |
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| Availability of software and other computer related
products |
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| Accessibility (location, easy to contact) |
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| The appearance and presentation of the premises |
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| Level of competence of staff (knowledge, skill
and problem solving) |
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| The helpfulness and friendliness of bookshop staff |
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5.Where do you buy your textbooks from, and provide comments in relation to your preference? |
Where:
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| Comments:
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6. Do you access the bookshop website for information?
(e.g. trading hours, contacts, Top 10 sellers, promotions/competitions)? |
Yes
No |
| If yes, please rate the website: |
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7. Do you utilise the Booklist in Student profile for your
text list (students only)? |
Yes
No |
| If yes, please rate the Booklist feature: |
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| 8. Have you used the secure on-line shopping facilities
available through the Booklist section of your Student Profile? |
Yes
No |
| If yes, please rate the on-line shopping service: |
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| Comments:
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| 9. Do you utilise the free postage or courier delivery (within Australia only) service offered for orders placed on-line or faxed during the fixed 4-5 week period prior to start of Semester 1 and 2? |
Yes
No |
| Comments:
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| 10. Overall how do you rate the bookshop service? |
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| 11. Are the hours of operation sufficient
(NB Trading hours are listed on the bookshop website)? |
- During peak trading (weeks 1 & 2 of semester)
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Yes
No |
- During normal semester period (weeks 2 - 13)
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Yes
No |
- During exam period & semester break
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Yes
No |
| Comments:
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| 12. What is your preferred
method of shopping? NB. All options other than personal shopping
entail the goods being mailed/ couriered out to you. |
- Personal shopping (go into the shop)
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Yes
No |
- On-line shopping with secure payment facilities
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Yes
No |
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Yes
No |
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Yes
No |
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| 13. Are there any product lines you wish to see
sold in your campus bookshop (space permitting)? |
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| 14. Please write your comments or suggestions for
improvements - we appreciate your feedback. |
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| 15. Please provide your contact details should you wish the Bookshop to contact you in response to your comments.
E-Mail:
Phone:
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