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Bookshop Customer Feedback

 


The purpose of this feedback is to gather information that will ensure the Bookshop services provided by QUT suit the needs of its clients.



* Denotes mandatory field
1. * Which campus bookshop would you like to comment on? (note: one form for each outlet please) GP KG
 
2. Please indicate if you are:
 
3. Your frequency of use of this bookshop?:
 

4. Please consider the following questions and indicate your level of satisfaction with the service provided by the bookshop, using these ratings:

 1=Poor  2=Below average  3=Average   4=Good  5=Excellent  0=Not applicable

 
Availability of textbooks?
 
Availability and range of stationery products
 
Availability and range of branded merchandise
 
Availability and range of apparel
 
Availability of software and other computer related products
 
Accessibility (location, easy to contact)
 
The appearance and presentation of the premises
 
Level of competence of staff (knowledge, skill and problem solving)
 
The helpfulness and friendliness of bookshop staff
 

5.Where do you buy your textbooks from, and provide comments in relation to your preference?

Where:
Comments:
   
6. Do you access the bookshop website for information?
(e.g. trading hours, contacts, Top 10 sellers, promotions/competitions)?
Yes No
If yes, please rate the website:
 

7. Do you utilise the Booklist in Student profile for your text list (students only)?

Yes No
If yes, please rate the Booklist feature:
 
8. Have you used the secure on-line shopping facilities available through the Booklist section of your Student Profile? Yes No
If yes, please rate the on-line shopping service:
Comments:
 
9. Do you utilise the free postage or courier delivery (within Australia only) service offered for orders placed on-line or faxed during the fixed 4-5 week period prior to start of Semester 1 and 2? Yes No
Comments:
   
10. Overall how do you rate the bookshop service?
 
11. Are the hours of operation sufficient (NB Trading hours are listed on the bookshop website)?
  • During peak trading (weeks 1 & 2 of semester)
Yes No
  • During normal semester period (weeks 2 - 13)
Yes No
  • During exam period & semester break
Yes No
Comments:
 
12. What is your preferred method of shopping? NB. All options other than personal shopping entail the goods being mailed/ couriered out to you.
  • Personal shopping (go into the shop)
Yes No
  • On-line shopping with secure payment facilities
Yes No
  • By phone
Yes No
  • By e-mail
Yes No
 
13. Are there any product lines you wish to see sold in your campus bookshop (space permitting)?
 
14. Please write your comments or suggestions for improvements - we appreciate your feedback.
 

15. Please provide your contact details should you wish the Bookshop to contact you in response to your comments.


E-Mail: Phone: