Fleet Management
| Action | Response Parameters | Goal |
A booking request for a fleet vehicle will be answered promptly |
Booking requests for fleet vehicle received by telephone during the period 7:00am – 4:00pm on working days will be responded to promptly Requests received by email to the generic email address will be responded to within 2 normal working hours |
95% 99% |
| Reported service faults will be actioned promptly | Visual checks relating to vehicle serviceability specified in the owner’s handbook will be made at the beginning of every working day All other service matters affecting serviceability reported by users through vehicle logs will be acted on before the vehicle is next made available for use if the matter relates to the roadworthiness of the vehicle |
95% 100% |
| Fleet vehicles will be regularly serviced in accordance with the manufacturers requirements | Fleet vehicles requiring service will be booked in for the same within 24 hours of the service becoming due or within 24 hours of the return of the vehicle to Campus Services after use |
100% |
Mail and Courier Services
| Action | Response Parameters | Goal |
Mail received by Campus Services on behalf of other cost centres will be delivered on a regular basis |
Mail received by Campus Services on behalf of other cost centres, including receipted parcels, will be delivered on a twice-daily basis with no more than one working days time difference between the date despatched and the date received |
95%
|
| Correctly addressed mail will be delivered to the cost centre without the need for further processing | Correctly addressed mail will be delivered to the cost centre without the need for further processing |
95% |
Space Management
| Action | Response Parameters | Goal |
Campus Services will conduct the room allocation process in a timely manner |
Room allocation will have been completed by week 11 of the previous semester for the two semester system and by week 11 of semester 2 for the summer program |
100% |
| Ad hoc bookings requests will be responded to in a timely manner | All requests for ad hoc bookings made through the generic email address will be responded to within 24 hours of receipt by Campus Services |
90% |
| General teaching facilities controlled by Campus Services and required for timetabled lecture activities will be opened prior to the time required unless otherwise specified (scheduled examination sessions) | General teaching facilities controlled by Campus Services and required for timetabled lecture activities will be opened prior to the time required (by 8.00am on schedule lecture days) unless otherwise specified (scheduled examination sessions) |
98% |
| General teaching rooms required for central examinations will be available in accordance with the examination timetable | General teaching rooms required for central examinations will be available in accordance with the examination timetable |
100% |
Grounds Maintenance
| Action | Response Parameters | Goal |
External rubbish bins will be emptied in a timely manner |
Under normal operating conditions bins will be emptied before they get to overflowing. Bins that reach overflowing status and are reported to 83000 will be emptied within 30 minutes | 100% |
| Fallen tree branches or other impediments to pedestrian or vehicular traffic will be removed promptly | Fallen branches and other obstacles that occur during the period grounds staff are in attendance will be removed, or other appropriate action taken within 30 minutes of the matter being reported to 83000. Out-of-hours (as deemed necessary by Security) | 95% |
| Landscaped areas designated as high profile will be serviced on a daily basis and leaf litter and other debris will not be allowed to accumulate | Grounds staff will maintain areas in accordance with the horticultural standards developed for high profile areas. Leaf litter will be removed from high profile areas on a daily basis | 95% |
Cleaning Services
| Action | Response Parameters | Goal |
Cleaning services will be carried out on a frequency that reflects the nature of the use of the area and consistent with the prevailing specification available on the Campus Services Home Page |
Lecture theatres, general class rooms, computer laboratories, public clinics, conference rooms, foyers and reception areas will be cleaned by 8.00am on each scheduled working day Toilet facilities, washrooms and change rooms will be cleaned by 10.00am on each scheduled working day Internal passageways, lifts, fire escapes and internal stairwells will be cleaned each working day |
98% 98% 98% |
| Spillages and similar incidents will be attended to promptly | Spillages occurring prior to 5.00pm will be attended to within 1 hour of notification via 83000. Spillages occurring after 5.00pm will be attended to within 2 hours of notification via 83000 | 95% |
Parking
| Action | Response Parameters | Goal |
The allocation of parking quotas and the issue of parking permits will be advised and processed in a timely manner |
Parking quotas for the subsequent teaching year will be advised no later than 15 December Complete processing of semester parking applications within the time frame specified for the applicable semester and in accordance with quota allocations Respond to requests for visitor or temporary parking within the specified time frame |
100% 98% 95% |
| Parking regulations will be advised and enforced in a fair and equitable manner | Parking areas will be clearly defined through QUT and standard regulatory signage or markings. Changes to standard parking arrangements will be advised by distribution email and through the Campus Services home page | 100% |