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Policies

shipping and order processing

Order processing / Delivery Times

The QUT Bookshop endeavours to process orders within 24 - 48 hours of receipt. Expected delivery times for customers receiving goods are:

  • via Australia Post - up to 10 working days after Bookshop processing order.

  • via Courier - between 1 and 2 working days after Bookshop processing order.

Please contact the Bookshop if you have not received your order within these time frames. The Bookshop will contact you if there is a delay in processing or delivery of your order.

Freight Charges

The following charges are applicable on goods mailed out to customers:

  • Australia Post
    orders under $150 $ 10.00
    orders $150 and over $   2.00
  • Express Post
  • orders under $140 $ 16.00
    orders $140 and over $ 25.00
  • Fastway Courier Service (parcel must be signed for)
    to Postcodes 4000 - 4199  
    orders under $150 $ 12.00
    orders $150 and over $   2.00
  • QUT Bookshop refund policy


    The QUT Bookshop refund policy is in accordance with Fair Trading, QLD and guidelines are as follows:

    Please choose carefully: Customers are not entitled to a refund if they simply change their mind, realise they can’t afford the item, make the wrong selection or find the item cheaper elsewhere.

    Customers are entitled to refunds or exchanges where goods are faulty, wrongly described, different from a sample shown to you or are unfit for the purpose.

    Textbook Returns

    In addition to statutory rights as outlined above, a refund for textbook return will be considered where the following conditions are met:

    • Student withdraws or is granted exemption from unit of study on or before census date (i.e. end of week 4)

    • Item/s are returned to QUT Bookshop with required documentation and item on or before 14 days post census date (i.e. end of week 6)

    • Register receipt is produced as proof of purchase

    • Evidence of amended enrolment is provided

    • Goods are in mint condition

     privacy policy

    We respect your privacy. The QUT Bookshop will not pass your personal information to any other organisation without your permission. The information you give is only used to process your orders.

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     price display disclaimer


    The QUT Bookshop will use every reasonable endeavour to ensure that the pricing (on both their web site and in the Booklists section of Student Profile within HiQ), is current at all times. However, errors do occur and prices will change. Accordingly, we reserve the right to vary pricing.

     

     disclaimer


    The QUT Bookshop will use every reasonable endeavour to ensure that the pricing (on both their web site and in the Booklists section of Student Profile within HiQ), is current at all times. However, errors do occur and prices will change. Accordingly, we reserve the right to vary pricing.

    QUT makes no representations about the suitability of this information for any purpose. It is provided as is without express or implied warranty.

    QUT disclaims all warranties with regard to this information, including all implied warranties of merchantability and fitness, in no event shall QUT be liable or any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of this information.

    This information may include technical inaccuracies or typographical errors.
    QUT may make improvements and/or changes in the information at any time.

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     competition rules



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